faq

Please check the list of frequently asked questions—we may be able to answer
your question here.
If not, please click the link at the end of this page to send us an Email.

1. I have a specific question/comment about my local dd’s DISCOUNTS Store. . .

Please call or visit the store manager. He or she will be glad to help you. If you prefer to send us an Email Click Here. For store hours and phone number, please visit Store Locator.

2. What is dd’s DISCOUNTS’ return policy?

dd’s DISCOUNTS uses a refund verification system. All returns are subject to system verification. Please keep and use your receipt on all return and exchange transactions as there is a limit to the number of no-receipted refunds allowed by the system. A valid picture ID (Driver’s License, State Photo ID, Passport or Military ID) may be required and will be entered into the system for refunds. Please note that your refund may be declined by the system.

Refunds, store credit or exchanges will not be given on any merchandise that is used, worn or altered.

A ten (10) day waiting period is required for a cash refund on all merchandise purchased with a check.

Full refund on merchandise (not used, worn or altered) accompanied by the original receipt within 30 days of purchase. (If merchandise was paid for with a check, cash will not be issued for ten (10) days. Otherwise refund will be made in the same form as the purchase.)

Merchandise returns with a receipt older than 30 days will be exchanged or credited with store credit.

Merchandise returns without a receipt will require a valid picture ID and if approved by the refund system, will be refunded in the form of a store credit or exchanged at the item’s current selling price.

Refunds will not be given on software that has been opened. Exchange for like merchandise only if software is defective.

Retain the original register receipt for Gift Cards. Lost or stolen Gift Cards can only be replaced for the value of any remaining balance by presenting the original receipt.

Refunds, store credit or exchanges will not be given on select categories of merchandise without a receipt. Tickets may also be required in select categories. For a list of select categories, see the front of your receipt or ask your cashier.

3. What if I have a customer payment issue?

If your issue relates to Bank Card, Gift Card or Merchandise Return Card, please Click Here to send us an email.

4. Do Gift Cards and Store Credits expire?

There is no expiration on our Gift Cards or Store Credit.

Note: Protect your cards like cash. dd’s DISCOUNTS is not responsible for lost or stolen cards.

5. Can I order items online from dd’s DISCOUNTS?

No, merchandise cannot be purchased online. The opportunistic and changing nature of our merchandise does not lend itself to selling over the Internet.

6. Is a dd’s DISCOUNTS catalog available?

No. We look for manufacturer close-outs. Our product mix is very broad and diverse. We do not buy large quantities of any one item and often do not have the same merchandise in every store, making it difficult to offer catalog shopping.

7. What happens to merchandise that does not sell?

To make way for new merchandise, we regularly mark down slow selling merchandise. We continue to take markdowns on this merchandise until it sells through.

8. Is it possible to buy your overstock or end of season merchandise?

No. dd’s DISCOUNTS does not offer any type of bulk sales of merchandise for re-sale. All purchases must be made in person in our stores.

9. Can you help me locate merchandise?

We do not provide itemized merchandise searches. Because of the opportunistic and close-out nature of our buys, our systems do not track size or color. To maintain our great prices, we keep all aspects of our business simple.

 

If your question is not addressed above, Click Here to send us an Email.

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© Ross Stores, Inc. All rights reserved. All merchandise is representative of the mechandise carried in our stores. Styles, colors, and items will vary by store.